Shipping policy

SHIPPING TIMEFRAMES

The normal processing time for orders is 7 - 15 business days (Monday - Friday). Business days do not include weekends, public, and federal holidays. Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders.

After your order has been shipped, delivery time within the United States is 2-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, shipping times are subject to change.

ATTENTION 

If a package is returned to DerickaNaturalAbility due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. DerickaNaturalAbility is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been processed, no edits or cancellations can be made.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages
DerickaNaturalAbility is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, DerickaNaturalAbility will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information